Example #1
Tenant communication:
the challenge
Tenant communication is time-intensive: rising expectations, many standard questions, and parallel contact channels create ongoing interruptions. At the same time, formal objections and legally relevant requests must be assigned correctly and handled transparently to prevent escalation and downstream costs.
Leo's role in your team
Leo is like your digital front desk: he triages the inbox, bundles topics, reminds you of open items – and presents decisions so you can see at a glance what matters, what is urgent, and what can wait.
Tenant communication: the solution with LeaseEase.ai
Leo separates routine from relevance: standard requests are routed and handled in a structured way, while formal objections land in your decision view as review-required cases with context and document references. You see what truly needs a decision – without digging through message streams.
Example #2
Service charge statement:
the challenge
The service charge statement is technically and legally demanding: allocation, distribution keys, plausibility – mistakes quickly lead to objections, repayments, or loss of claims.
Finja's role in your team
Finja is your financial analyst. She monitors financial risks, detects anomalies, and delivers decision-ready outputs for statements, checks, and reporting.
Service charge statement:
the solution with LeaseEase.ai
Finja makes the statement "audit-proof": documents in, plausibility checked, allocation prepared. You approve at clear steps – and in the end everything is documented so follow-up questions don't turn into a scavenger hunt.
Example #3
Re-letting & handover:
the challenge
A tenant change is like a relay race: if the handover stumbles, it costs time, nerves, and often money. LeaseEase keeps the threads together – so documents, meter readings, protocols, and keys don’t end up "somewhere" but are closed out cleanly.
Mo's role in your team
Mo is your re-letting specialist. He organizes new lettings, inspections, and handover protocols – ensuring the process runs without friction.
Re-letting & handovers:
the solution with LeaseEase.ai
Mo standardizes re-letting and handover as a guided flow: he consolidates documents, status, and protocols in one place, leads through the necessary steps, and ensures complete documentation. You decide at clear points, while Mo manages execution and follow-up.
Services at a glance
In Germany, LeaseEase.ai handles recurring rental management routines as an end-to-end process: tenant communication including chat and structured case handling, service charge statements including tenant queries, ongoing rent payments including automated dunning, as well as invoice review and initiating payments.
In addition, LeaseEase coordinates defect management and basic maintenance by capturing reports in a structured way, pre-checking them, and preparing them for approval or commissioning – you decide at clear approval steps.
Data protection and data storage are handled pragmatically: GDPR-compliant, a high-standard security concept, and data hosting within the EU.
Homeowners' association management (WEG) is not covered yet.
Do you have questions?
Get in touch and secure early-customer benefits
If you want to use LeaseEase as an early customer or learn more about the start of the pilot phase, feel free to contact us. We will follow up with next steps and details on early-customer registration.